Frequently Asked Questions
Everything you need to know about shopping with Blackstone Products.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by location but generally range from 7-14 business days.
How do I initiate a return or exchange?
We accept returns and exchanges within 30 days of purchase. Items must be in their original, unworn condition with tags attached. Simply visit our online returns portal to generate a prepaid shipping label.
What payment methods do you accept?
Blackstone Products accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' button with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. We partner with suppliers who prioritize organic cotton, recycled polyester, and fair labor practices to ensure our footprint is as light as possible.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to monitor your package's progress.